Face Mask & Security Guidelines

Face masks are welcomed but not required to enter our branch locations. Floor decals and barriers remain to indicate a six-foot separation.

Business Hours
Lobby/Drive-up:  9:00 AM – 5:00 PM, Monday through Friday, and 9:00 AM – 2:00 PM on Saturday

Personal Tellers:  8:00 AM – 8:00 PM, Monday through Saturday, and 9:00 AM – 6:00 PM on Sunday
You can complete most banking transactions with a Personal Teller, including cashing a check, deposits, withdrawals, transfers, and loan payments. Personal Tellers are available in our Branch vestibules and, at some locations, in the drive-up.

Call Center:  9:00 AM – 6:00 PM, Monday through Friday, and 9:00 AM – 2:00 PM on Saturday

Stimulus Payments
The third round of Stimulus checks were available starting 3/17/21. ACU does not have details on when individual payments will post to your account. Where’s your check? Use the IRS’ Check My Payment tool to view your status.

Financial Hardship
Hardship Relief for Existing Loans: If any of our individual or business members are struggling with your current ACU Loan, we encourage you to reach out to us.

New Financial Hardship Loan: If you need to request a new loan for financial hardship, please use our New Hardship Loan Request Form.

Private Student Loan Relief: If you need to request financial hardship for an existing student loan with ACU, please visit here.

Paycheck Protection Program (PPP)
Click here to view current information on Round 2 of PPP for businesses.

Alternatives to In-Person Transactions
We encourage members to continue to use our Personal Tellers, Drive-ups, Online Banking, and the ACU Mobile App to complete transactions. Keep in mind that your ACU account comes with access to over 118,000 totally free ATMs around the country. Plus, you can deposit checks right from the ACU Mobile App with Mobile Check Deposit.

Beware of scams!

Please continue to stay vigilant against potential scams.

• Exercise caution when purchasing items on the internet; only buy from trusted retailers, and make sure the websites begin with “https:” (the “s” at the end being the important part) when inputting any card information.

• Be wary of any e-mails or phone solicitations of claims of ‘immediate cures’, ‘vaccines’ or any ‘get rich quick’ schemes that may be linked to the virus. Phishing campaigns can prey on a would-be victim’s fear and anxiety.

• As always, do not click on any links or e-mail attachments; these can install malware on your device.

Read our article on Fraud Prevention During The COVID-19 Outbreak for more tips on staying vigilant against potential scams.

Additional Resources: 
Federal Trade Commission Article – Coronavirus Scams and What The FTC Is Doing
FBI Public Service Announcement